quenviraoffice

Privacy Policy

Last Updated: January 15, 2025

At quenviraoffice, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our investment portfolio optimization platform. We believe transparency builds trust, and we're committed to being clear about our data practices.

Information We Collect

Personal Information

When you create an account or use our services, we collect various types of personal information to provide you with our investment portfolio optimization services:

  • Full name, email address, and phone number for account creation
  • Financial information including income, investment goals, and risk tolerance
  • Banking and payment details for transactions and account funding
  • Government-issued identification for verification purposes
  • Employment information and net worth for regulatory compliance

Usage Information

We automatically collect information about how you interact with our platform to improve our services and ensure security:

  • Device information including IP address, browser type, and operating system
  • Usage patterns such as pages visited, time spent on platform, and feature usage
  • Transaction history and portfolio performance data
  • Communication preferences and customer service interactions

How We Use Your Information

We use your personal information for several important purposes that directly benefit your experience with our investment platform:

Your financial data is primarily used to create personalized investment recommendations and optimize your portfolio based on your individual risk tolerance and financial goals.

  • Providing personalized investment advice and portfolio optimization services
  • Processing transactions and managing your investment accounts
  • Conducting identity verification and fraud prevention measures
  • Sending important account notifications and regulatory communications
  • Improving our platform through data analysis and user feedback
  • Complying with legal and regulatory requirements in Australia

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. We only share your data in specific circumstances that are necessary for our services or required by law:

Third-Party Service Providers

We work with trusted partners who help us deliver our services. These include payment processors, identity verification services, and cloud storage providers. All third parties are contractually required to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, regulatory authorities, or to protect our legal rights. This includes compliance with anti-money laundering regulations and responding to lawful requests from government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights are protected.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, use, or disclosure:

All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our systems undergo regular security audits and penetration testing.

  • Multi-factor authentication for all account access
  • Regular security monitoring and threat detection systems
  • Secure data centers with physical and digital access controls
  • Employee training on data protection and privacy best practices
  • Regular backup and disaster recovery procedures

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies. Most account information can be updated directly through your account settings.

Data Portability

You can request a copy of your personal information in a commonly used format. We'll provide this within 30 days of your request, subject to identity verification.

Communication Preferences

You can opt out of marketing communications at any time. However, we'll still need to send you important account and regulatory notifications.

Account Deletion

You can request to close your account and delete your personal information. Please note that we may need to retain certain information for regulatory compliance even after account closure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Retained while your account is active plus 7 years after closure
  • Transaction records: Maintained for 7 years as required by Australian financial regulations
  • Communication records: Kept for 5 years for customer service and compliance purposes
  • Marketing data: Deleted within 2 years of your last interaction with us

We regularly review our data retention practices and securely delete information that is no longer needed for business or regulatory purposes.

International Data Transfers

While we primarily store your data within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place:

  • All transfers comply with Australian Privacy Principles
  • We use contractual clauses to ensure equivalent privacy protection
  • Regular audits of international service providers
  • Notification of any significant changes to data storage locations

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through your account or by email.

This privacy policy is effective as of January 15, 2025

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: privacy@quenviraoffice.com
Mail: Privacy Officer, quenviraoffice
UOW Library, Building 16
University of Wollongong
Wollongong NSW 2500, Australia
Phone: +61 8 9581 8123

We aim to respond to all privacy inquiries within 30 days.